Terms of service
Terms & Conditions
Welcome to Óra Éire Jewellery. These Terms & Conditions apply to your use of our website and to purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions.
We hope to answer all your questions regarding site policies, security and other information about us. If you have any other questions regarding our online store, please contact us at info@oraeirejewellery.com. We welcome any of your comments, queries or suggestions.
About Óra Éire
Óra Éire Jewellery is an Australian jewellery business based in Perth, Western Australia.
Throughout these Terms & Conditions, "Óra Éire, "we", "us" and "our" refer to Óra Éire Jewellery.
"Customer", "you" and "your" refer to nay person accessing our website or purchasing our products.
Product Information
We make every effort to ensure that product descriptions, photographs, measurements, colours and other information displayed on our website are accurate.
Please note that jewellery is photographed under different lighting conditions and colours may appear slightly different depending on your device or screen settings.
Small variations in natural gemstones, pearls and other natural materials are part of their individual character and are not considered defects.
Where a product is made using natural gemstones, each stone may vary slightly in colour, pattern, inclusions and appearance.
Prices & Currency
All prices displayed on the Óra Éire website are in Australian Dollars (AUD).
The total price payable for an order will be displayed before you complete your purchase.
Prices may change from time to time without notice. However, the price applicable to your order will be the price displayed at the time your order is placed, subject to any pricing errors.
Óra Éire reserves the right to correct genuine pricing or product-description errors before an order is dispatched. If an order has been affected by a significant pricing error, we will contact you and provide the option to cancel the order and receive a full refund.
GST & Taxes
Where applicable, Australian GST is included in the displayed purchase price.
For customers purchasing from outside Australia, local taxes, import duties, customs charges or other government fees may apply when your order enters your country.
These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated at the checkout.
Óra Éire cannot guarantee the amount of any customs duties, import taxes or other charges imposed by another country.
International Customs & Duties
International orders may be subject to customs duties, import taxes, VAT/GST or other charges imposed by the destination country.
These charges are not controlled by Óra Éire and may be payable by the recipient.
The customer is responsible for ensuring that jewellery purchased from Óra Éire can legally be imported into their destination country and for paying any applicable customs duties, taxes or import charges.
Customs policies vary between countries. Óra Éire recommends checking with your local customs authority before placing an international order if you are unsure about potential charges.
If a customer refuses to accept an international parcel because of customs duties, taxes or import charges, any resulting return shipping costs or other charges may be deducted from any refund where permitted by law.
Orders & Payment
Orders can be placed through our online store using the payment methods made available at checkout.
Your order is not considered accepted until payment has been successfully processed and your order has been confirmed by Óra Éire.
We reserve the right to cancel an order where:
- payment has not been successfully received;
- an item is unexpectedly unavailable;
- there has been an obvious pricing or product-description error;
- we reasonably suspect fraudulent or unauthorised activity; or
- circumstances outside our reasonable control prevent us from fulfilling the order.
If we cancel an order after payment has been received, you will receive a refund of the amount paid for the cancelled order.
Shipping
Shipping costs and available delivery options will be displayed at checkout.
Delivery timeframes are estimates only and may vary depending on the destination, carrier, customs processing, public holidays, weather, courier delays and other circumstances outside our control.
Once an order has been dispatched, delivery is handled by the selected postal or courier service.
For international orders, customs clearance may cause additional delays.
Please ensure that your delivery address is accurate and complete. Óra Éire is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.
Returns & Change of Mind
We want you to love your Óra Éire jewellery.
Our change-of-mind return policy is separate from your rights under Australian Consumer Law.
If we offer a change-of-mind return, the applicable conditions, timeframe and return requirements will be stated in our Returns Policy.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee or other right that cannot legally be excluded under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your jewellery arrives damaged, faulty or is not the item you ordered, please contact us as soon as reasonably possible.
Please provide your order number and photographs of the item and packaging where appropriate so that we can assess the issue.
If a product does not meet the consumer guarantees required under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.
Australian Consumer Law rights apply regardless of any voluntary returns or warranty policy offered by Óra Éire.
Jewellery Care
Jewellery requires appropriate care to maintain its appearance and condition.
Unless specifically stated otherwise, jewellery should be protected from prolonged exposure to water, perfumes, cosmetics, lotions, chemicals, chlorine and other substances that may affect the finish or materials.
Normal wear and tear, scratching, tarnishing, discolouration, damage caused by improper use and failure to follow jewellery-care instructions are not necessarily manufacturing defects.
Gold-plating jewellery will naturally experience wear over time, particularly on areas subject to frequent friction.
Product Availability
We aim to maintain accurate stock information on our website.
In the unlikely event that an item becomes unavailable after an order has been placed, we will contact you and arrange an appropriate an appropriate solution, which may include a refund.
Intellectual Property
All content on the Óra Éire website, including photographs, product images, logos, branding, text, graphics, designs and other materials, belongs to Óra Éire or is used with permission.
Website Use
You agree not to use our website for unlawful purposes or in a way that may damage, disable or interfere with the operation or security of the website.
We reserve the right to refuse service or restrict access where reasonably necessary to protect our business, website or customers.
Third-Party Websites & Services
Our website may contain links to third-party websites or use third-party services, including payment providers, shipping providers and social media platforms.
Óra Éire is not responsible for the content, privacy practices, security or availability of third-party websites or services.
Your use of those services may be subject to their own terms and conditions.
Limitation of Liability
To the maximum extent permitted by law, Óra Éire will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits or excludes any rights or remedies available to you under Australian Consumer Law or any other applicable law.
Privacy
Personal information provided to Óra Éire is handles in accordance with our Privacy Policy.
By placing an order, you acknowledge that we may need to collect and use personal information necessary to process payment, fulfil your order, arrange delivery and provide customer service.
Events Outside Our Control
Óra Éire is not responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transport disruptions, government restrictions, customs delays, internet or telecommunications failures or other unforeseen events.
Where possible, we will notify affected customers and take reasonable steps to minimise any disruption.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The current version will be published on our website with the date of the latest update.
Changes will apply from the date they are published and will not affect rights that have already arisen under an existing purchase.
Governing Law
These Terms & Conditions are governed by the laws of Western Australia and applicable Australian law.
Any dispute will be subject to the applicable courts and laws of Western Australia, subject to any rights a consumer may have under applicable Australian Consumer Law.
Contact Us
If you have any questions about these Terms & Conditions, an order or a product, please contact:
Óra Éire Jewellery
Perth, Western Australia
Email: info@oraeirejewellery.com
© Óra Éire Jewellery. All rights reserved.